Frequently Asked Questions:

Do you deliver and set up?
Absolutely! ASTRO EVENTS's® Courteous drivers will deliver and set up each ASTRO JUMP® and insure that it is clean and in good working condition well before your party starts and come back to take it down after the party is over. Set up normally takes about 10-15 minutes, and take down is about 15-20 minutes. This service is included in your rental cost.

What kind of power is required?
ASTRO JUMPS® plug into a standard 110 household outlet. We will supply the cord, and we ask that nothing else be plugged into the outlet we are utilizing. Placement of the ASTRO JUMP® should be no more than 100ft from that outlet (some offices 50ft, Please ask when ordering). If you would like to set up an ASTRO JUMP® at a park or place without an electrical outlet within 100ft, let us know and we can arrange to use a generator for an additional charge.

What type of surface can the ASTRO JUMP® be placed on?
The safest surface is a level grassy area. However, we can set up on concrete, asphalt, or bark. Please specify when ordering which surface we will be setting up on and we will make sure we utilize the proper anchors for your event.

How much room do I need to set up an ASTRO JUMP®?
You should have an area about 15'x15' with a vertical clearance of about 15 '-22'. When you call to reserve your ASTRO JUMP®, we will let you know the dimensions for the particular shape you will be renting.

Are ASTRO JUMPS® safe?
Yes. Our ASTRO JUMPS® are constructed to be as safe as possible. As with any activity involving small children, an adult should supervise the activity. This will help to insure that the few simple rules continue to be followed and that someone is always there to assist children entering and exiting the ASTRO JUMP®. All of our ASTRO JUMPS® are covered for weather protection (direct sun & light rain) and they have netting on all four sides to allow for great visibility and air circulation.

Are you Insured?
Yes. All of our ASTRO EVENTS® offices are independently owned and operated. However, it is a requirement that all offices carry their own liability insurance policy. Please note: All individuals and companies that rent an ASTRO JUMP® are required to sign a liability waiver prior to set up, contact your local office for a copy if needed. We CANNOT set up an ASTRO JUMP® until the liability waiver is signed.

Is there a deposit required to reserve an ASTRO JUMP®?
Most offices do not require a deposit. All we need to know is the date, time & location of your event as well as the ASTRO JUMP'S® shape you prefer. We will collect payment (usually Check, Cash or Money Order) the day of the party when we set up. PLEASE CHECK WITH YOUR LOCAL OFFICE ABOUT THESE TERMS as well as their cancellation policy.

Can I have my party at a park?
Yes. ASTRO JUMPS® are great for parks. Some cities require that you have reservations in order to have an ASTRO JUMP® at the park. Also, most cities will require that they be named as additionally insured on our policy. There is usually no charge for this, however we do need at least a one-week notice to accomplish this. Also check to see if electricity will be available, if not we can arrange for a generator for an additional charge.

How do I reserve my ASTRO JUMP®?
Simple! Just dial 1-800-244-JUMP (5867) and one of our friendly "Inflatable Specialists" will reserve your jump and gladly answer any questions you might have. Be sure to check their inventory link to preview their inventory prior to calling.

What if I have to cancel?
No Problem. Just give us a call, there is no cancellation fee. However, we would appreciate as much notice as possible so we have a chance to rent your ASTRO JUMP® to someone else, we usually have a waiting list. Check with your local office for their cancellation policy and rain policy.